This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process...
Published: Oct 05, 2020
Policing in the UK is a benchmark for other law enforcement agencies around the world. Innovation across all platforms is accelerating but so is the pace of new challenges. Everevolving criminality, accelerated demand from cybercrime, and the increasing complexity and scale of digital evidence are placing additional demands...
Published: Dec 18, 2020
Many organizations are struggling to detect, hunt, investigate, and respond to threats in an efficient and effective manner. In the meantime, business managers are pressuring cybersecurity professionals to improve cyber risk identification so they can make smarter risk mitigation decisions.
Bridging the threat...
Published: Nov 23, 2020
Can you support legacy and modern workloads? Can you bridge the gap between data center and cloud tools and processes?
VMware commissioned a study of 301 organizations across the Asia Pacific region, including Australia, New Zealand, China, India and Japan, and uncovered 4 key trends:
Cloud Trends:...
Published: Jan 14, 2021
Legacy infrastructures are a roadblock to innovation, despite most service providers being heavily reliant on their performance. It has become critical for service providers to find the right balance between transforming legacy technologies and investing in modern technologies that can provide the speed and agility needed...
Published: Nov 23, 2020
Across the State of Qatar – in football stadia and landmark buildings, on highways and critical infrastructure sites, and in Plant Machinery and Vehicle (PMV) facilities – hundreds of employees are sharing thousands of documents. All to ensure that AlJaber Engineeringv’s (JEC) multi-million dollar construction...
Published: Jan 18, 2021
When a disruption occurs that can impact the workplace, it is essential that businesses have alternative means for their employees to continue working, including remote working policies. And organisations that take steps today to improve how their employees work from home can realise numerous benefits, particularly when...
Published: Jan 15, 2021
Today’s most potent cyber threat isn’t a zero-day vulnerability, new malware or the latest exploit kit. It’s your own users. That’s because today’s attacks target people, not IT infrastructure. No matter what form they take, most cyber attacks need a human victim to help activate them. They...
Published: Nov 24, 2020
Dell Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dell EMC’s PowerScale OneFS powered systems (formerly known as Isilon). The purpose of this study is to provide readers...
Published: Nov 12, 2020
This IDC Market Perspective provides insights into five key trends impacting the enterprise networking and communications market in 2020 and beyond.
2020 is a dynamic time in networking. The first half of the year will be dominated by a global health crisis that has in turn caused economic turbulence across many parts...
Published: Dec 22, 2020
IT decision makers are tackling a major challenge: how can we architect our IT in a way to maximise access to the range and depth of choice the cloud offers, while also having the flexibility to adapt to changing demands? This is a multi-layered problem that few have comprehensively addressed. To better understand the...
Published: Nov 30, 2020
Even before the effects of a global pandemic, the retail industry was in a state of disruption.
Read this IDC guide to see how a cloud-based talent management system with machine learning capabilities can help you increase the value of your workforce for long-term success.
Published: Jul 28, 2020
To transform manufacturing, transform the workforce.
Digital transformation – a key element of what’s been called the Fourth Industrial Revolution – is bringing a radical change to U.K. manufacturing operations. These changes aren’t happening in a vacuum: the evolving global marketplace, lean...
Published: Jan 14, 2021
Before Covid-19, cyber security teams already confessed to being overworked – battling simply to keep their heads above a constant tide of security alerts, across numerous tools and reports. High profile security breaches, with malware at their root, were a seemingly weekly occurrence. The financial and reputational...
Published: Dec 02, 2020